Shipping

Shipment processing time

All orders are processed and dispatched within 3 working days. I do not ship on weekends or bank holidays. If I am experiencing a high volume of orders I will contact you and please allow a further 5 working days for your order to be dispatched.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

All orders exceeding £50 are shipped with a service that provides insurance and tracking.

Shipment method

Estimated delivery time

Estimated shipping cost

Royal Mail 1st Class

2-3 business days

£2.45

Royal Mail 1st Class Signed For

2-3 business days

£4.58

Royal Mail Special Delivery

1-2 business days

£8.80

International Standard (Europe)

3-5 business days £7.00

International Tracked & Signed (Europe)

3-5 business days £11.30

International Standard (Zone 1 - Canada, China)

6-7 business days £9.81

International Tracked & Signed (Zone 1 - Canada - China)

6-7 business days £13.30

International Standard (Zone 2 - Australia, Singapore)

6-7 business days £10.58

International Tracked & Signed (Zone 2 - Australia, Singapore)

6-7 business days £14.88

International Standard (Zone 3 - USA)

6-7 business days (can sometimes take up to 28 days)

£14.88

International Tracked & Signed (Zone 3 - USA) 6-7 business days (can sometimes take up to 14 days) £18.38

 
**Due to Coronavirus, delivery times may take longer than usual.

Shipping Overages

I do not pad my shipping charges and try my best to charge the customer the correct and exact amount. Where an over payment of shipping charges has been made exceeding £1, I will refund the excess.

Shipment confirmation and order tracking

All customers will receive an shipping confirmation email with their tracking details upon their items dispatch.

Customs, duties, and taxes

Kitty Lou Vintage is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Kitty Lou Vintage is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact me and I will provide you with the relevant information to contact the shipment carrier and directly file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping

I ship worldwide and am happy to provide a shipping quote on an item, if requested. All international orders exceeding £50 are shipped with a service that provides insurance and tracking.

Please see the above table 'Shipping rates and delivery estimates' for estimated shipping rates.